Returns and cancellations policy

Please read carefully before requesting a Reward Trade-In or choosing a Reward Option.

Introduction

This Returns and Cancellations Policy (“Policy”) governs returns, cancellations, and reversals in connection with redemptions, Reward Options, and Reward Trade-Ins on the Rewarble platform operated by Centiward B.V. (“Company”, “we”, “us”, or “our”). It forms part of, and should be read together with, the Rewarble Terms and Conditions (“Terms”). Capitalised terms used here have the meaning given to them in the Terms. By using the Service, you (“Recipient” or “you”) agree to this Policy. Where this Policy and the Terms address the same matter, the Terms prevail.

Rewarble is a rewards and incentive fulfilment platform. Because redemptions and Reward Options are delivered immediately and, in most cases, cannot be undone once completed, this Policy explains when a transaction is final and what we can and cannot do if something does not go as expected.

Reward Trade-Ins

A Reward Trade-In is an alternative to a Reward Option under which the Company buys back your Entitlement, in whole or in part, for its own account and pays you the Trade-In Price through its regulated payment partners, into an account or wallet in your own name that you specify.

Before you confirm a Reward Trade-In, you will be asked to confirm the destination details and that the account or wallet is your own. We may check those details and ask you to prove that the account or wallet is yours, and we may hold or refuse a Reward Trade-In until you do. A check is our right, not an obligation, and we do not verify the status of the destination, including whether it is blocked, frozen, suspended, closed, or unverified. You are responsible for ensuring that the destination details you provide are accurate and complete.

Once a Reward Trade-In has been confirmed and the payment of the Trade-In Price has been initiated, the Reward Trade-In is final. A Reward Trade-In carried out on the basis of details you provided cannot be reversed or recalled, and we do not cancel or reinstate it, regardless of whether the Trade-In Price was ultimately received at the destination.

Failed Reward Trade-Ins

If a Reward Trade-In cannot be completed due to a fault on our side, we will cancel the Reward Trade-In and reinstate your Entitlement so that you can choose a Reward Option or try again.

If the payment provider concerned rejects or returns the payment for another reason, we will reinstate your Entitlement once the Trade-In Price has been returned to us.

Where a Reward Trade-In fails or is misdirected because of details you provided, we cannot guarantee that the Entitlement can be reinstated or the Trade-In Price recovered. We are not liable for a Trade-In Price paid to the details you provided that is lost or misdirected as a result of incorrect, incomplete, or out-of-date details.

Reward Options

A Reward Option such as a digital product, subscription or gaming credit, or a similar item is delivered, and the relevant code or link is disclosed, at the moment of fulfilment. Because the code or link is revealed to you at that point, the Reward Option is final once delivered.

We cannot validate the use, status, or ownership of a code or link after it has been disclosed. We therefore cannot accept returns, process exchanges, deactivate a code, or reinstate the corresponding Entitlement once a Reward Option has been delivered. Please check that you have selected the correct Reward Option, including the correct territory, currency, value, and product, before you confirm.

If a code or link we delivered does not work, please contact us through the Support page. Where we confirm that it was invalid when we delivered it, we will replace it or reinstate the corresponding Entitlement.

By confirming a Reward Option, you ask us to deliver it immediately and you acknowledge that any right of withdrawal ends once it has been delivered.

Reward Cards

Where a Reward Card is made available as a Reward Option, the Reward Card and its spending limit are governed by the terms of the Card Issuer, and our role is governed by the Terms. A Reward Card is issued by the Card Issuer and activated on fulfilment, and the Entitlement applied to obtain it cannot be reinstated once the card has been issued. The spending limit of a Reward Card cannot be withdrawn as cash and is subject to the validity period and conditions shown on the website. Merchant refunds and disputes about card transactions are subject to and handled under the Card Issuer’s terms.

Cancellations

A redemption, a Reward Option, or a Reward Trade-In cannot be cancelled once it has been completed. Where a request has not yet been completed, you may ask us to cancel it through the Support page, and we will do so where this is still possible. We cannot guarantee that a request can be stopped once it has started.

Fraud, reversals, and recovery

This Policy operates alongside the reversal and recovery rights set out in the Terms. As described there, we may decline or reverse a redemption, withhold or reinstate value, recover amounts against your Entitlement, or reclaim a Trade-In Price that was paid, where a Reward Grant is invalid, duplicated, charged back, fraudulently obtained, or issued in error, or where the Terms have otherwise been breached. Nothing in this Policy limits those rights.

Investigations and support

If you believe a Trade-In Price was not received as intended, or that another transaction did not complete as expected, please contact us through the Support page on the Rewarble website. On a case-by-case basis, and without any obligation or guarantee, we may investigate the matter with the relevant payment provider. Any recovery effort depends on the cooperation of the external partner, provider, or service involved, and is offered as a courtesy rather than as an obligation.

Limitation of liability

In line with the Terms, our liability for a Trade-In Price or other value paid or delivered to an incorrect, invalid, or unintended destination on the basis of details you provided is limited to the maximum extent permitted by law. Any assistance we provide in attempting to recover value is a courtesy and not based on any obligation, nor does it create an obligation or a guarantee of recovery.

Acceptance of this Policy

By using the Service, you acknowledge and accept this Policy. You understand the risks of providing incorrect destination details for a Reward Trade-In, and you accept the conditions set out here regarding returns, cancellations, and reversals.

Changes to this Policy

We may modify this Policy from time to time. Where a change is material, we will give notice by a method we consider appropriate, such as posting the updated Policy on the website. Your continued use of the Service after a change takes effect signifies your acceptance of the updated Policy.

Language

This Policy is available in several languages. If a translation differs from the English version, the English version prevails.

Contact

For any questions about this Policy, please contact us through the Support page on the Rewarble website.