Please describe your issue in any language. Replies may take up to 72 hours, including weekends. Live chat is available during business hours (CET).
Card suspension: For security purposes, cards are automatically suspended after 24 hours. To reactivate your card, please log into your account and select the option "Extend Activation."
Card type restrictions: Some transactions may require a specific type of card, such as a credit card instead of a debit card.
High-risk blocks: Transactions may be blocked if deemed high-risk, such as gambling or transactions from countries with a high risk. Consider adjusting the country code on a new card.
Some cards are compatible with Apple Pay, while others may not be supported. Via this link, you can see which ones: https://rewarble.com/cards/new.
Open your Apple Wallet.
Tap on "Credit Card."
Scroll down and select "Add Another Card."
Please provide your card's expiration date and CVC code.
You may notice a different email address displayed: this is normal, so don’t worry.
Enter the verification code to add your card to Apple Pay.
Please note: When you add your prepaid card to Apple Pay, you'll get a verification email to confirm it. This email goes to our payment service provider first, so it may come from a different address for security.
When you add your prepaid card to Apple Pay or Google Pay, the payment network sends a verification email to confirm your card. Because we work with a trusted payment service provider (PSP) to process and secure your transactions, the email is first sent to their system before being forwarded to your email. That’s why there’s a different email address.
This is a standard security process to ensure your card is verified safely. Check your inbox for the forwarded email and follow the instructions to complete the verification.
If you don’t see the email, check your spam folder.
Top-ups are processed quickly, so your balance updates soon. Most transactions appear instantly, but there may be a short delay. If your balance doesn't update right away, please wait up to 10 minutes.
Visa card fees
You can find the fees on rewarble.com/brands/visa, click "show more" on a card and the fees will be displayed.
Mastercard fees
You can find the fees on rewarble.com/brands/mastercard, click "show more" on a card and the fees will be displayed.
Other fees
You can find the fees on rewarble.com/fees
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